Contact
For issues or questions about CrosswordsDuo, email stevenharland@hotmail.com. We typically respond within 48 hours.
Include (if possible):
- Your iPhone model and iOS version (e.g., iPhone 14, iOS 18.1)
- App version (see Settings → CrosswordsDuo)
- Steps to reproduce the issue
- Screenshots or screen recording
Quick Troubleshooting
- Ensure both players have the latest app version installed.
- Stable internet helps live sync; if offline, progress will sync once reconnected.
- If pairing stalls, have one player generate a new partner code and rejoin.
- Both parterns NEED to paste the code into the textbox and select "Join" in order to pair together"
- On crashes: force-quit the app, reopen, and try the puzzle again.
- If partner has not started a crossword for a day, the 'Sync exactly with partner' button will not work
- If stuck on "Loading today's crossword", either 'Sync exactly with partner', 'Reset today's board' or 'Start a new board'
Data & Privacy
CrosswordsDuo uses Google Firebase Firestore to store only gameplay data needed for synchronization. We don’t collect names, emails, or precise location. See our Privacy Policy for details.